At discover weaver, your satisfaction is our priority. However due to some unfortunate reason, you are not happy with the product then the following terms and conditions apply to arrive at a mutually agreeable decision.

If an item you ordered does not meet your expectations, do write to us and we will be more than happy to assist you.

Discover weaver are dedicated in offering you the best product and of best quality. However, to error is human and we are more than willing to resolve and rectify any error on our part.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

The item is damaged during transit.

A manufacturing defect (however please be informed that exclusively handmade saris have weaving irregularities that may not be counted under manufacturing defect).

Or a wrong item delivered. (Item done on order may have slight variations in terms of color and design, thus will not be considered wrong)

Item Received in Damaged Condition / Manufacturing Defect or Wrong Item

If you have received an item in damaged condition or with a manufacturing defect or have been delivered a wrong product, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us over the phone or via mail, we'll instruct you on how to proceed.

We will ensure shipment of the replaced item at the earliest possible with the shipping cost borne by you.

If the original ordered item is no longer possible then we will request you to choose an alternate item and ship the same with the extra shipping cost to you. We will communicate with you at every point to make sure you are happy with the exchange.

If you do not want any alternate item then we will refund you in full with no deduction whatsoever. Or any other amicable resolution as mutually agreed with you. Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: boxes and tags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.

No returns, refunds or exchanges will be accepted for the following items:-

Custom made products

Products on sale

Home Décor

Bags

Jewellery

HELPFUL GUIDELINES ON RETURNS

Email us first if you have a problem, on support@discoverweaver.co.in

Kindly report your problem within 24 hours of receiving the item in question.

Please do not send back an item before consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us. Please note that no credit or replacement shall be given on such items.

Please report any and all problems associated with a single order/package delivery at the same time. Please be as specific as possible when describing the problem, as all returned items are examined for defects / variations.

Please be informed that as of now, we do not have an automated pick up option. Please return your items using registered courier services as advised in our return authorization mail to the following address and the courier charges with be borne by us.

The returned garment will be examined to check what went wrong and preventive steps will be taken to avoid reoccurrence of the same.

As safe delivery to you is our responsibility, you will agree it is mutual. If something happens in transit and the package doesn't get delivered to us, we may not be able help you. So please make sure to send the order to be returned, thru suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.

 

CREDIT ISSUALS

 

Please note that it takes about 3-5 business days for all credits to be posted to a customer's credit card account and an additional 2 business days for the corresponding bank to actually post these to the customer's accounts from the date we process the credits. We kindly request customers to check these credits in their next credit card statement.

 

COLOR & DESCRIPTION

Please be informed that the product specifications (eg. length, colour, handwork details, etc.) are indicative and many vary slightly.

While every measure has been taken to accurately reproduce colours, there may be minor variations in colour shade of the actual product because of the nature of fabric, type of dyeing or due to difference in appearance due to lighting and digital photography. A customer is requested to place an order keeping in mind these minor variations

We believe that customers are making a conscious choice, very well aware that colours seen on the monitor will be slightly different as compared to the actual saris ordered due to various reasons mentioned above. Please refer to sari guidelines to get an idea of how different coloured saris may vary differently.