At Discover weaver, your satisfaction is our priority. However due to some unfortunate reason, you are not happy with the product then the following terms and conditions apply to arrive at a mutually agreeable decision

Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.No returns, refunds or exchanges will be accepted for the following items:
·         Custom made products
·         Products on sale
·         Home Décor
·         Bags
·         Jewellery

 

·         If an item you ordered does not meet your expectations, do write to us and we will be more than happy to assist you.

·         We at discover weaver are dedicated in offering you the best product and of best quality.

·         We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

o    The item is damaged during transit.

o    A manufacturing defect (however please be informed that exclusively handmade saris have weaving irregularities that may not be counted under manufacturing defect).

o    Or a wrong item delivered. (Item done on order may have slight variations in terms of color and design, thus will not be considered wrong)

Item Received in Damaged Condition / Manufacturing Defect or Wrong Item

If you have received an item in damaged condition or with a manufacturing defect or have been delivered a wrong product, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us over the phone or via mail, we'll instruct you on how to proceed.

If the original ordered item is no longer possible then we will request you to choose an alternate item and ship the same with the extra shipping cost to you. We will communicate with you at every point to make sure you are happy with the exchange.

If you do not want any alternate item then we will refund you in full with no deduction whatsoever. Or any other amicable resolution as mutually agreed with you.

HELPFUL GUIDELINES ON RETURNS

Email us first if you have a problem, on support@discoverweaver.com

Kindly report your problem within 24 hours of receiving the item in question.

  • Refund process (if customer requests for refund) will start only after we receive back the product and validate the return.
In both the cases, The DISCOVER WEAVER will arrange a pick-up from your place (reverse pick-up may not be available on selected pin -codes). Post receipt of the return package, we will proceed to inspect the same.
Once approved as an eligible return, we will issue your refund or store credit (as the case may be) of the appropriate amount within 10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 20 days of our receiving of the return package from you.
Please note:  The DISCOVER WEAVER will not be liable for any damage that happens during return shipping.
The customer agrees not to dispute the decision made by The DISCOVER WEAVER and accept The DISCOVER WEAVER’s decision regarding the return validation that is - if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases.
Please do not send back an item before consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us. Please note that no credit or replacement shall be given on such items.

Please report any and all problems associated with a single order/package delivery at the same time. Please be as specific as possible when describing the problem, as all returned items are examined for defects / variations. 

The returned garment will be examined to check what went wrong and preventive steps will be taken to avoid reoccurrence of the same.

CREDIT ISSUALS

Please note that it takes about 3-5 business days for all credits to be posted to a customer's credit card account and an additional 2 business days for the corresponding bank to actually post these to the customer's accounts from the date we process the credits. We kindly request customers to check these credits in their next credit card statement

Bank Refund - We refund the amount minus Rs. 200/-(adjusted towards shipping & COD charges) in your bank account. We need following bank details – Name, A/c no., IFSC Code, Bank,Branch to process the refund.

 

INSPECT THE ORDER FOR DAMAGE ON ARRIVAL

Please ensure that you are receiving what you ordered, in an acceptable condition. Do not accept orders where the outer packing is damaged or tampered with as we do not take responsibility of orders tempered with at the time of delivery. Please do verify the items’ quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, do not accept delivery of order. Also lodge proper complain with the local office of the courier agency, so that we may pursue them.

COLOR & DESCRIPTION

·         Please be informed that the product specifications (eg. length, colour, handwork details, etc.) are indicative and many vary slightly.

·         While every measure has been taken to accurately reproduce colours, there may be minor variations in colour shade of the actual product because of the nature of fabric, type of dyeing or due to difference in appearance due to lighting and digital photography. A customer is requested to place an order keeping in mind these minor variations

·         We believe that customers are making a conscious choice, very well aware that colours seen on the monitor will be slightly different as compared to the actual saris ordered due to various reasons mentioned above. Please refer to sari guidelines to get an idea of how different coloured saris may vary differently.