Is my order confirmed?

Please check your email you will receive an order confirmation email if your order is confirmed. You can also check your order status in “My Order Detail” by signing in with your email address.

When will you ship my order?

We normally ship-out all orders within five working day.

When will I have my order delivered to me?

Transit and delivery time may vary depending on your location. Your expected delivery date will be marked in the order confirmation email and in the order details in the “My Order Details” section.

Is there any minimum purchase order criteria?

No.

Can I have my order delivered on a particular day?

We’ll certainly try, but we don’t promise.

My order is delayed. Where is it?

It is on its way. To check the latest status, please check the order details in the “My accounts page. There is a tracking link available. We also send you an “Order Shipped” email which also happens to contain a tracking link.
If you don’t find it and are really concerned, do send us an email at      Customer-care@discoverweaver.com and we’ll let you know where your order is.

Can I have my order gift-wrapped?

If its not shipped out yet, you can give a request for gift wrap and we’ll see what we can do about it.

Haven’t received everything I was expecting. What do I do?

First, we are sorry about that. 
Second, we’ll set that right on priority. Please email us or call us immediately and we will help you out with the cancelation.

I am gifting, so I don’t want the package to carry an invoice/amount. How do we do this now?

Sorry, no can do – Government regulations.

I want to place a bulk order. What extra discount can I get?

Our prices are already well under your regular mall retail prices. So we generally can’t offer you a discount. But if your order is really large (we determine if its large enough), perhaps we can do a little something there.

I want a special logo on the garment. Would you do that for me?

Sorry, no can do.

I want the garment altered. Would you do that for me?

Sorry, we can’t do that. You’ll have to use a tailor near you.

How to apply the coupon code?

Coupon can be applied in the Purchase-In page.  “Have a coupon?” link and apply the coupon.

I couldn’t see the link to apply coupon code. I will pay X amount less for the COD at the time of delivery.

You can apply ANY coupons that you might have ONLY while pacing the order. We don’t give any discount at the time of delivery.

My coupon code is not working, what should I do?

Please check the terms and conditions of the coupon. In general, if you are buying a discounted product, we don’t honor coupons on those.

Can this coupon code combined with the current offer?

You might want to check the terms and conditions of the coupon and the offer.

I want to change my delivery address

Obviously, we can’t change the delivery address once the order has been shipped. You can call us if its not shipped out yet and we will help you out.

I want to have my to-be-returned-product to get pick up at a different address from delivery address. Can I do that?

We pickup only from delivery address. In case the two places are nearby (we determine that), you can request the person who is picking up the item to pick it up from an alternate address. NOTE - we can’t promise that this will work in all cases.

I chose the correct pin code but the city name selected is wrong.

Please click on the city box and we will show you the alternate cities. In the really rare case of your city not being present in this list please call us immediately.

I am going out of town, I want to change delivery date

Please email us or call us. Again, this is one of those things where we will definitely try and do our best, but we don’t promise.

I won’t be available at home the whole day, ask delivery boy to call and attempt delivery

In most cases our delivery boy will call before visiting you. Even if he misses you, we will try to deliver you the next day.

I have ordered for a special occasion, will I receive in next 1-2 days confirmed?

We cannot promise but we will try our best.

My pick up is pending, when I will receive my refund.

We can process your refund only after goods reach our warehouse. In case pick up is taking a lot of time you can always ship it back to us using a traceable courier or speedpost. Note – We’ll pay you for the shipping.

I am unable to track my order on your website. Which courier is this?

It might take 24-48 hours for tracking number to become active. But don’t worry your shipment is on the way and will reach on time.

You have shipped the product with X courier but I want it through Y courier.

We try to get your package to you as soon as possible so we have preferred shipping partners for each area. In case you want to change the courier you need to inform us before your order is shipped. Such special request can potentially cause a delay of 1 or more days in delivery of your order. Also, we will need a very good reason for this.

When I Purchase-In the MRP of the product changes from displayed MRP on the catalog. Which is the correct MRP?

This should ideally never happen. If you ever see this MRP displayed on Purchase-In is always the correct MRP. Please do inform us if this is ever the case.

I ordered size x pants from your website and it fits but size X jeans and shorts do not? What should I order?

There can be small variations in size definition across products. We recommend you use our size charts before placing your order.

The product doesn’t feel like genuine leather. I am not convinced.

We sell what we say and show. We make sure that all our products go thru a very strict quality check by independent agencies in addition to our own extensive quality control.

The product is not what I expected, the website shows a completely different image.

Image quality and color can vary depending on screen resolution and colors. If you don’t like what you’ve received we will take it back, no questions asked.
Please Note: For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

I have received a damaged product, what should I do?

This rarely happens. But, please call us immediately and we will take it back& replace it.

In the product description it says nothing about non-iron shirt, but the picture has the logo for non-iron.

Better pictures and logos instead of words! The logos on product images display properties of that product. If you see a logo you can expect that property.

When I last purchased the COD option was available, but now it has been taken off. Why? I want to place a COD order

It can happen for only 2 reasons, either our shipping partner has stopped COD service in your area or we have removed this shipping partner due to bad services. As a continued effort we keep trying to increase our COD coverage and hopefully we will start serving COD in your area soon. Until either happens, please pre-pay using either your credit/debit card or net-banking. Remember, we offer a no-risk 30-day return.